Customers
Thirteen resorts. All Greek. All 4–5★.
We would rather know thirteen properties completely than fifteen thousand a little. Every one of them runs the whole platform, and you can call any of them.
Princess Andriana · 5★ Rhodes
“Check-in used to take six and a half minutes. It takes thirty-seven seconds. The queue at four o'clock simply stopped existing.”
General Manager, Princess Andriana
37s
Check-in, from 6.5 minutes
+24%
Dining, concierge and late-checkout revenue
The case study
The anchor property, in detail.
Princess Andriana is a five-star all-inclusive resort on Rhodes: multiple restaurants, a spa, a beach operation and a front desk that meets an entire aircraft at once. It is the hardest version of the problem, which is why it is where Leap was proven.
Before. Arrivals were processed by hand, passport by passport. Requests arrived by radio, at the desk and at the pool bar, into three places that did not talk. Celebrations depended on whether the right person read the right note.
After. Documents are read automatically and the guest is at the desk for thirty-seven seconds instead of six and a half minutes. Every request becomes one record with an owner and a due time. Guests order to the room and the sunbed and ask for late checkout in-app, and revenue across dining, concierge and late checkout rose 24% — because the asking got easier, not because anyone was sold to harder.
Next. Tap-to-pay, so the moment a guest asks is the moment it is captured.
Reference calls are the whole sales process. If you are a Greek resort considering this, we will put you on the phone with a GM who runs it. That conversation is more useful than anything on this page.
Talk to a GM who runs it.
We will make the introduction before we ever send a contract.