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Most of what is sold to hotels as AI is a chatbot attached to a property that has not yet fixed its task ledger. The useful question is not what AI can do. It is simpler: what does your hotel already know that nobody reads?
One piece every two weeks, in Greek and English — and we will tell you when the honest answer is “not yet” or “you don't need this.”
Every AI pilot in a hotel fails at the same point: the model is asked a question the property cannot answer about itself. Here is what to fix before you buy anything, and how to tell whether a vendor has understood the problem.
Response and completion times from every property where guests request through Leap, with the method stated openly. Where the median sits, where the tail is, and which departments quietly carry the delay.
We shipped a priority picker. Nobody used it correctly, and it was our fault. What we replaced it with, and what a full Rhodes season on the floor changed about how we design.
It is not carelessness. It is what happens when reception, the pool bar and maintenance each own a different system, and the guest is the only one holding the whole picture.
These four are being written now. After the first, one piece every two weeks — a steady rhythm, not volume. Want them as they publish? Write to hello@leaphospitality.gr.
Thirty minutes, your own property data, no slides.