For hotels
What changes in the first season.
Not a migration. Not a rip-and-replace. One department first, then the rest — with your reservation system exactly where it is.
The wallet
You are already paying for this. Ten times over.
A 200-room all-inclusive typically runs a check-in app, a payments app, a guest app, a TV and signage system, a restaurant reservations tool, an allergy register, a CMMS, a QA platform and an upsell tool. Ten vendors, ten renewals, ten support queues — and not one of them can see another.
Consolidation is the point, not a side effect. Leap replaces the whole list on one per-check-in fee — and because it is one record underneath, the allergy note reaches the pass, the repair reaches the technician and the celebration reaches the kitchen without anyone copying anything.
Rollout
Four weeks, and we say what you have to do.
Onboarding is where platforms like this succeed or quietly die. It is not a line item and it is not a self-serve wizard.
Week 1
Connect and prove it
Opera connection established, your property loaded — departments, outlets, room types, board plans. One department goes live, usually maintenance or housekeeping. Your part: two hours with whoever knows how the property actually runs, not how the org chart says it does.
Week 2–3
Procedures and people
Your standards become task templates with checklists and due times. Staff onboarded on the floor, in Greek, in groups of six. Your part: heads of department in the room, and a decision on which procedures are genuinely mandatory.
Week 4
The guest surface
Guest app and in-room TV switched on with your photography and your rate card. Priced requests start flowing to the desk. Your part: agree what is sellable and at what price.
Season
Widen on evidence
Add departments as the floor asks for them, not on a schedule we invented. The audit trail accumulates on its own.
Adoption
The season staff decide whether this works.
Every operations platform is bought by a manager and killed by a floor that will not use it. Leap Staff is built for the person hired in June who has never seen it before.
Fifteen minutes
Four tabs. Take a job, close it with a photograph, report a repair. If it needs a training day, we designed it wrong.
Their phone, their language
iOS and Android, Greek and English, no hardware to buy and nothing to install on a device you own.
Sun, one hand, bad signal
44px targets, 16px type, high contrast outdoors. Photos retry when the connection comes back rather than losing the work.
Objections
The fair questions.
Do we replace Opera?
No, and we would argue against it. Opera stays your system of record. Leap reads it and acts on what it finds.
Do we need IT staff?
No. There is no server, no install, and the OHIP connection is a supported path rather than a bespoke bridge somebody has to maintain.
What about our existing F&B tool?
Run both for a season if you want. Most properties drop the separate one once covers, entitlements and allergies live on the same record as the task.
What if the season ends badly?
Usage-based pricing means the cost ends with the arrivals. You are not carrying a flat subscription through the winter to prove a point.
Is our data locked in?
No. It is your property's operational record and it leaves with you, readable, if you go.
You have thirteen customers.
We do. All Greek, all 4–5★, all running the whole platform. We would rather know thirteen properties completely than fifteen thousand a little — and you can call any of them.
See it on your own floor plan.
Thirty minutes, your own property data, no slides.