You don't need an AI strategy. You need a clean record.
Why every AI pilot in a hotel fails at the same point, and what to fix before you buy anything.
Hotel operations, automated · Greece
Five-star service that doesn't depend on who's on shift.
Leap lifts the standard of service your property delivers — and holds it there, on every shift, in every department. Less chasing for your team. Less waiting for your guests. At Princess Andriana, check-in fell from 6.5 minutes to 37 seconds and guest revenue rose 24%.
Check-in
37s
Was six and a half minutes
Guest revenue
+24%
Dining, concierge, late checkout
Live today
13
Greek resorts, 33 departments
Per-seat licences
0
You pay per check-in
The gap
Eleven departments. Six systems. None of them talking.
Your standards are not the problem — you have written them, and your people know them. The problem is that the reservation lives in one system, the task in another, the guest's request in a third, and the proof it was done in a notebook. Service quality becomes a question of who happened to be standing where.
It was in the system. The wrong one.
The anniversary sat in the reservation. The kitchen works off a different screen and never saw it. The couple did.
Reported twice, fixed never
Once at reception, once at the pool bar, into two systems that have never met. Maintenance heard from neither.
Six tools, six invoices, six logins
Each one solves a department. None of them solves the hotel — and the per-seat ones bill you hardest in the month you hire most.
What Leap does
Every hotel procedure, automated.
One system underneath all of it. Leap reads your reservation system, raises the standard each procedure is held to, and puts the resulting task in the right hands — with the checklist, the due time and the proof it was done. Nothing is re-keyed, nothing is lost between two tools, and it happens the same way every time.
Arrival
Check-in & documents
Passports read automatically, the file filed, the guest at the desk for thirty-seven seconds.
Experience
Gestures & celebrations
Birthdays, anniversaries, VIP welcomes and honeymoons — proposed from the reservation, tasked to the department that owns them.
Maintenance
Repairs & assets
Reported in three taps from anywhere on the property, routed by category, closed with a photograph.
Housekeeping
Rooms & turndown
Boards built from occupancy, not from a printout. Inventory, linen and lost property on the same ledger.
Food & beverage
Covers & entitlements
Restaurant bookings, all-inclusive board rules and allergy notes that reach the pass, not just the file.
Quality
Standards & audits
Brand standards, control points and inspections scheduled and evidenced — the season's audit already written.
Revenue
Orders & late checkout
Priced in-app, approved by the desk, tasked to the team. Less friction on the asking is why revenue rose 24%.
Front office
Complaints & logbook
The shift handover, the complaint, the escalation and the lost umbrella — one thread, not four notebooks.
Back office
People, stock & compliance
Rotas, timekeeping, purchasing, consent and data protection — the procedures nobody enjoys, run the same way every time.
Thirty-three departments are configured out of the box, and each property turns on only what it runs. Payments, interactive in-room TV and automatic celebration detection are in build.
How it runs
One loop, underneath all of it.
Every procedure above is the same four steps. Learn it once and your team knows the whole platform.
01
Something happens
A reservation arrives, a guest asks, or a member of staff reports it from the floor.
02
It becomes one record
Your procedure decides the priority, the owner and the checklist. Nobody re-types anything.
03
It reaches a person
On the phone in their pocket, in their language, with the room number and the time it is due.
04
It closes with proof
A photograph, a timestamp and a name. The audit writes itself as the season runs.
The surfaces
One record. Three places it shows up.
The guest's request and the staff member's task are the same record. That is the whole idea, and no other platform in this market does it.
Leap Operator
The desk. Thirty-three departments, configured per property.
- Run the day across every department
- Approve priced requests
- One ledger, one set of numbers
Leap Staff
The floor. Fifteen minutes to learn, on the phone they already own.
- Take the job, close it with a photo
- Report a repair in three taps
- Greek and English, works in the sun
To your sunbedPool deck · 12 min
›
Leap Guest
The room and the deck. Twelve modules, on the TV and the phone. No app store.
- Order to the room or the sunbed
- Ask for late checkout, see the price
- Built on the property's own imagery
Princess Andriana · 5★ Rhodes
“Check-in used to take six and a half minutes. It takes thirty-seven seconds. The queue at four o'clock simply stopped existing.”
General Manager, Princess Andriana
37s
Check-in, from 6.5 minutes
+24%
Dining, concierge and late-checkout revenue
Where it sits
It sits on your PMS. It does not replace it.
Leap reads the same reservation truth your property already runs on, and writes one task ledger underneath every department. Nothing is migrated. Nothing is ripped out.
The platform
Leap
One ledger. Reads the reservation, applies your procedure, writes the task — from the request to the proof it was done.
What we ship · three surfaces
Leap Operator
desktop
The desk. Every department, one day view.
Leap Staff
iOS · Android
The floor. The phone already in their pocket.
Leap Guest
mobile · in-room TV
The room and the deck. No app store.
Platform services
Leap Pay In build
Pre-authorisation at check-in, tap-to-pay on delivery, charge to the folio.
Leap Edge
On-property connectivity. The floor keeps working when the line to Athens does not.
What it runs on · yours, unchanged
Opera Cloud · your PMS
The system of record. Nothing migrated, nothing replaced.
No migration
Your reservations stay where they are. Leap reads them and acts.
One task ledger
Every department writes to the same record, so nothing is reported twice or lost between two tools.
What we deliberately don't do
No channel manager, no booking engine, no OTA distribution. Those are somebody else's job.
Why it fits
Built in Greece, where hospitality is the profession.
Greece has spent a generation setting the standard the rest of the world measures a resort against. The global platforms were designed for city hotels and rentals, then translated for us. We started here — a 200-room all-inclusive on an island in August is the only business we have ever built for.
All-inclusive
Board entitlements, understood
What this guest is entitled to, at which outlet, on which board — enforced at the point of service instead of argued at the table.
Multi-outlet
Four restaurants, one guest
Covers, allergies, preferences and celebrations follow the guest across every venue, the spa and the beach.
Seasonal
Priced for August, not January
Headcount triples for the season. Per-seat and per-cover models punish exactly that. You pay per check-in.
Bilingual
Greek and English, equally
Not a translation layer. Staff work in their language, guests read theirs, and the record is the same underneath.
Island
Works when the line doesn't
Leap Edge keeps the floor running through the outages that come with operating somewhere beautiful and remote.
Local
The paperwork Greece requires
Guest registration, consent and data-protection records built in — not a plug-in bought from somebody else.
Thirteen resorts. Every one of them Greek, every one 4–5★, every one running the whole platform. We would rather know thirteen properties completely than fifteen thousand a little — and we are on the same islands, in the same season, as the people we build for.
What it replaces
Ten subscriptions. Ten logins. Ten invoices.
Every one of these is a product a resort buys separately today, from a different vendor, on a different renewal date — and none of them can see the others. We did not bundle them. We worked backwards from the guest and found that they were always one thing.
Online check-in & ID scanning appArrival
Payment & folio charging appLeap Pay
Guest mobile appLeap Guest
In-room TV appLeap Guest
Digital signage systemLeap Guest
Restaurant reservations systemCovers
Allergy & dietary systemAllergy Guardian
Maintenance / CMMSRepairs
Housekeeping appRooms
QA, audit & brand standardsStandards
Upsell & pre-arrival toolRevenue moments
Lost & found logFront office
This is the Amazon habit, applied to a hotel: start at the guest and work backwards. Do that honestly and the org chart stops being the right shape for the software. A guest asking for a late checkout does not experience an upsell tool, a payment app and a task system — they experience one request. So it should be one record.
Pricing
You pay when a guest arrives.
Per check-in, for every procedure and every department. No per-seat licences, no per-cover commission, and no charge for the forty extra people you hire in June.
See pricingWhat you are not charged for
- Per seat
- Per cover
- Per department
- Per admin user
- Setup
Intelligence
How should a hotel actually use AI?
Most of what is sold to hotels as AI is a chatbot bolted to a property that has not yet fixed its task ledger. The useful question is not what AI can do. It is what your hotel already knows that nobody reads.
What a 42-minute response time costs you
Aggregate response and completion times across thirteen Greek resorts, with the method stated.
The season taught us to stop asking staff to choose
What we changed after watching a full Rhodes season on the floor.
See it running on your floor.
Thirty minutes, your own property data, no slides.